Terms of service
(Revised date: 3 October 2025)
1. General
Zeeksack AB, reg. no. 559207-7522, (“ZEEKSACK”) is the company providing www.zeeksack.se, hereinafter referred to as "the website". The words "we, our, and us" in these terms and conditions refer to ZEEKSACK. The following terms apply to all orders placed by the customer (hereinafter referred to as "you") with us.
By using the website and/or placing an order, you agree to comply with the terms and conditions set out in this document ("the Terms") as well as our Privacy and Cookie Policy. This is quite a long and objectively rather dry text, but it is important. Please therefore make sure that you have read and understood the Terms before placing your order.
Your personal privacy is important to us. We always process personal data in accordance with applicable legislation, and we have a privacy policy that is updated in accordance with the General Data Protection Regulation (GDPR) which came into force on 25 May 2018. To read this and for more information about how we process your personal data, please see our Privacy and Cookie Policy.
We reserve the right to amend the Terms as necessary, without prior notice to you. The version of the Terms that will apply to your order is the version available on the website at the time you place your order.
To order goods from our website, you must be at least 18 years old.
If you wish to get in touch with us, we recommend contacting our customer service via email at support@zeeksack.co.uk.
2. Pricing Information
All prices shown on our website include VAT, in accordance with applicable legislation. Delivery costs and estimated delivery times are clearly specified during the checkout process. Should it become necessary to divide your order into multiple consignments, no additional delivery charges will apply for the supplementary shipments.
Offers during special campaigns are limited to products in stock. Discount codes cannot be combined with other promotional offers or already discounted items. If a discount code is used alongside other offers that further reduce the price, Zeeksack reserves the right to invoice the customer for the price difference. We also reserve the right to terminate or modify offers at any time without prior notice.
We reserve the right to correct prices in the event of obvious errors. This includes, but is not limited to, incorrect pricing during campaigns or products mistakenly listed as free of charge. In such cases, Zeeksack reserves the right to cancel the order and offer the customer the opportunity to make a new purchase at the correct price.
3. Payment Options
Zeeksack offers a wide range of payment methods, including invoice, instalment payments, direct bank transfer, and card payment. The available options may vary depending on the customer's country and are presented at checkout.
Credit Check: We reserve the right to review and, if necessary, reject applications for payment by invoice or instalments. For card purchases, we check the validity of the card, available funds, and that the buyer's details match our records.
Fees: Zeeksack is not responsible for any fees incurred as a result of late payments. For queries regarding this, please contact our payment partner directly.
Other: The customer must provide a valid email address when placing an order and notify us immediately of any changes. We reserve the right to send payment reminders and other communications to the provided email address.
For more information about our payment options, please visit our website.
4. Ordering Process
Orders are placed directly via our website. If you have any questions about how to place an order, you are welcome to contact our customer service.
After an order has been placed, we will send an email confirmation. Should any issue arise that prevents us from fulfilling your order, you will be informed as soon as possible. If payment has already been made for an order that we cannot fulfill, you will be refunded using the same payment method used for the purchase.
In cases where we suspect an order may be fraudulent, we reserve the right to cancel and refund the order. In order for us to dispatch the order, you must follow the instructions we provide to verify your identity as the customer.
5. Formation of Contract
A purchase agreement is deemed final once Zeeksack has confirmed your order and you have received an order confirmation via email. We encourage you to save this confirmation for future reference. It is possible to cancel your order up until it has been confirmed by us. In the event of a cancellation, any funds paid will be refunded.
6. Right of Withdrawal
You have the right to cancel your purchase from the moment the order is placed up until 14 days after you have received your order.
To exercise your right of withdrawal, please use our digital cancellation function:
https://form.returboapp.com/zeeksackstoreuk/withdrawal/search-order
You do not need to provide any reason for exercising your right of withdrawal.
If the order has already been dispatched, you must return the product to us. The return is free of charge.
7. Delivery Information
Zeeksack is committed to processing your order with the utmost care and aims to deliver in accordance with your chosen delivery option. An accurate and complete delivery address is essential to avoid delivery issues. The customer is solely responsible for any problems arising from incorrect or incomplete address details.
Information regarding our various delivery options and associated terms can be found at checkout and on our website. We strive to dispatch orders as quickly as possible. For certain regions, we also offer an express delivery option, which includes priority handling.
Delivery times for both standard and express delivery are presented when selecting the shipping method. Please keep in mind that actual delivery times may be affected by circumstances beyond our control. Particularly during periods of high demand, deliveries may take longer than usual. If a delivery delay is of significant importance to you as a customer, you have the right to cancel the purchase.
8. Goods Damaged in Transit
If you discover damage to the parcel or product upon delivery, it is important that you contact our customer service immediately within a reasonable timeframe, preferably within two days of receiving the package. Please document the damage with photographs and send them to us. Once we have agreed that the damage occurred during transit, we will replace the damaged goods, provided they are in stock.
9. Right of Cancellation and Returns
As a customer of Zeeksack, you have the right to cancel your purchase within 100 days of receiving your order, without needing to state any specific reason. To exercise your right to cancel, please send us a clear statement including your contact details and order information. It is important that this notice is sent within the cancellation period to be considered valid.
When exercising your right of cancellation, we will refund the full purchase price, including standard delivery charges, as quickly as possible. Refunds will be issued via the same payment method used for the initial transaction, unless expressly agreed otherwise. The refund will not incur any additional fees for you.
The goods must be returned to us without undue delay, and no later than 14 days after informing us of your decision to exercise your right of cancellation. A full refund is guaranteed provided that all items are returned in their original condition. We reserve the right to deduct an amount corresponding to any diminished value compared to the product's original state if the item returned has been used or damaged.
To facilitate the return process, please ensure you follow our current return terms, which can be found under our Refund Policy. It is important that the parcel is not posted directly into a public postbox, as these items risk being lost. Please keep your proof of postage receipt from your drop-off point as proof.
You as the customer are responsible for the condition of the goods until they have been returned to us, which means you are also liable for the product during return transit. To ensure the product is not damaged on its way back, we recommend packaging it securely.
Free returns apply only to a maximum of five products per customer. If you have ordered more than five products and wish to return more than five items, you must cover the cost of return postage yourself unless otherwise agreed in advance.
10. Statutory Rights and Complaints
As a customer of Zeeksack, you have the right to claim a remedy for products that prove to be defective or do not conform to your order. If you discover a fault with a product, you should contact our customer service as soon as possible, and within a reasonable timeframe after the defect was identified. A complaint made within two months of discovering the fault is always deemed to have been given in reasonable time. However, your right to make a claim expires three years from the receipt of the goods.
Examples of faults that may entitle you to a claim include, but are not limited to, missing stitching or defective zips. On the other hand, damage caused by normal wear and tear or improper handling is not covered by the right of claim.
In the event of an approved claim, Zeeksack will cover the cost of return postage. To receive assistance with shipping, please contact our customer service. Approved claims are handled in accordance with applicable consumer sales legislation and may include repair, a replacement product, or a refund.
11. Digital Products
Zeeksack offers digital gift cards, which are valid for purchases on our website. These gift cards can be purchased and redeemed in accordance with the terms specified here.
Prices and Payment: The value of the gift card corresponds to the amount paid at the time of purchase. No additional fees apply. Gift cards cannot be used to purchase further gift cards and cannot be redeemed for cash.
Right of Cancellation and Returns: The same terms for cancellation and returns as for our physical products also apply to digital gift cards. This includes a 100-day right of cancellation from receipt of the order.
Validity: Gift cards are valid for two years from the date of purchase. The validity period is not affected by any returns where amounts are refunded back to the gift card.
12. Colours, Dimensions and Weight
We make every effort to accurately display and describe the characteristics and colours of our products. However, please note that actual colour reproduction may vary depending on your screen or device.
Dimensions and weights stated for our products are to be considered approximate estimates only, intended to provide a general idea of the product's size or shape. Variations may occur depending on the product's materials and manufacturing.
13. Liability
Zeeksack strives to ensure that all our customers are completely satisfied with their purchase. If for any reason you are not satisfied, we offer a money-back guarantee, provided that you follow our return policy.
Force Majeure: We are not liable for any failure or delay in performing our obligations where such failure arises from circumstances beyond our reasonable control, such as natural disasters, war, strikes, or other unforeseen events.
We always aim to resolve any disputes amicably with the customer. Should we fail to reach a solution, we abide by the recommendations of the Swedish National Board for Consumer Disputes (ARN). Customers also have the option to use the European Commission's Online Dispute Resolution (ODR) platform to submit a complaint.
14. Assignment
Zeeksack reserves the right to assign or pledge any claims for payment, including those arising in connection with your order, to third parties.
15. Severability
If any part of these Terms is held to be invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions of the agreement.
16. Intellectual Property Rights AND PROHIBITION OF COPYING
At Zeeksack, we dedicate immense care and extensive development effort into our products. Therefore, it is vital for us to protect our innovations against theft and copying.
All intellectual property rights on the website and in our products belong to Zeeksack AB. This includes, but is not limited to, trade marks, copyright, registered designs, technical specifications, and our unique concepts such as the "Activity Hook" and "Modular Divider System™".
Through your purchase, you acquire ownership of the physical copy of the product for its intended use. However, you do not acquire any rights to the underlying intellectual property, drawings, or construction methods.
For commercial entities, the following applies:
Special conditions for business customers and commercial use
If you are purchasing as a trader or business entity, or if as an individual you are acting for commercial purposes (e.g. to set up a competing business), the following strict sanctions apply in the event of any breach of points A–C below.
Prohibition of Reverse Engineering and Copying
To protect our innovations, it is expressly prohibited to use our products to create competing goods. This means you must not:
a) Copy, imitate, or reproduce the design or function of the product for commercial use.
b) Perform "Reverse Engineering" (disassembling, analysing, or measuring the product) for the purpose of understanding its construction to manufacture similar goods.
c) Assist any third party in performing actions under point a or b.
Contractual Penalty: In the event of a breach of the prohibition against copying or reverse engineering, you shall pay to Zeeksack a contractual penalty of SEK 250,000 per breach. If the breach is ongoing (e.g. the sale of copied bags), the penalty will accrue for every started week that the infringement continues. This penalty applies regardless of whether we can prove financial loss or not.
Damages: If our actual loss (including loss of profit and damage to the brand) exceeds the contractual penalty, we reserve the right to claim full compensation for the total loss incurred.
Right of Inspection: Upon reasonable suspicion that you are copying our products for commercial purposes, Zeeksack reserves the right, through an independent third party (e.g. an auditor), to inspect your business operations to secure evidence.
A breach of clause 16 constitutes a material breach of contract, entitling us to immediately rescind the purchase, withhold deliveries, and initiate legal proceedings.
17. Payment Terms
The seller may demand payment for the item from the moment it is dispatched from the seller to the buyer. If the buyer uses a credit or debit card for payment, the seller may reserve the purchase amount on the card upon ordering. The card will be charged on the same day the goods are dispatched. When paying by invoice, the invoice is issued to the buyer upon dispatch of the goods. The payment deadline is stated on the invoice and will be at least 14 days from receipt. Buyers under the age of 18 cannot pay via deferred invoice.
18. Company Information
Zeeksack AB
Marmorgatan 8
422 43 Hisings Backa
Company registration number: 559207-7522
VAT registration number: SE559702752201