Returns & Refunds
We want you to feel confident with your purchase. Here is a clear overview of how to return an item, which terms apply, and when your refund will be processed.
You can return items within 100 days of receiving your order, provided the terms below are met.
Start your return online, generate your QR code, and present it when dropping off your package.
Refunds are normally processed within two working days after your return has been received and inspected.
Ready to start your return?
Use the return link in your dispatch confirmation email or go directly to the return portal. Have your order number and contact details ready.
Four simple steps.
The easiest way to return an item is by using the return link in your dispatch confirmation or the button at the top of this page.
Open the return portal and register your order.
Select the items you wish to return and state the reason.
Show the QR code when handing over your parcel.
The amount is refunded once your return has been received and processed.
Please keep your receipt or proof of postage from the drop-off point until your return is fully processed.
100-day satisfaction guarantee.
You can return your order within 100 days from the day you received it.
The product must be returned complete with all parts and accessories that were included. Please use the original packaging when available and suitable for return transport.
You are welcome to inspect the product in the same way you would in a physical shop. Usage beyond this may result in a deduction if the value of the product has diminished.
The return must be registered with the correct order number and contact details so that we can identify and process it.
Free returns for up to five products.
Free returns apply to up to five products per order.
If your order contains more than five products and you wish to return more than five, you will normally be responsible for the return shipping costs, unless otherwise agreed with customer service in advance.
Where possible, please consolidate your items into a single return. Multiple separate returns from the same order may incur additional costs.
Money back to your original payment method.
Once your return has been received and inspected, the refund is normally registered within two working days.
Refunds are issued to the same payment method used for the original purchase. The time it takes for the funds to appear in your account depends on your bank or payment provider.
You will receive a confirmation email once your refund has been processed.
Even after we have registered your refund, your bank or payment provider may require several working days to credit your account.
Deductions may apply if the product value has decreased.
If the product has been used more than necessary to establish its nature, characteristics, and functioning, or if it is returned damaged, incomplete, or soiled, the refund amount may be reduced to reflect the documented loss in value.
Each return is assessed individually, and deductions are never made without valid justification.
Normal and careful handling for inspection purposes will not result in any value deduction.
Contact us before registering a standard return.
If you have received the wrong item, or if the product was damaged or faulty upon delivery, please contact customer support before initiating a standard return.
Please attach photos of the item, packaging, and shipping label along with your order number. This allows us to assess your case and assist you faster.
Errors, defects, and transit damages are handled as claims and will not be treated as standard customer returns.
Please use the return portal before dispatching your parcel.
Returns must be registered via the return portal so that they can be tracked and matched to your order.
Do not send unregistered returns directly to our warehouse without prior agreement, as this may delay or prevent processing.
Have questions about a return?
Contact us at support@zeeksack.co.uk and include your order number so we can help you faster.
