Shipping and Delivery
Here you will find clear information regarding delivery times, tracking, priority fulfilment, and uncollected parcels.
Applies to in-stock items unless another delivery time is stated on the product page.
Orders are normally dispatched the same working day when the item is in stock.
Free delivery applies when the total order value reaches at least £60.
Certain items may have a different delivery timeline, for example, during pre-orders or if an item is temporarily out of stock. The current delivery time is displayed on the product page and at checkout.
Normally delivered within 2–3 working days.
Orders for in-stock items are normally delivered within 2–3 working days. If you order before 12:00 pm, your order is usually dispatched from our warehouse on the same working day.
Orders placed after 12:00 pm, over weekends, or on public holidays are typically processed on the following working day.
If an item is available for pre-order or has extended delivery, this will be clearly stated on the product page. The information on the product page takes precedence over standard delivery times.
You will be notified when your parcel is on its way.
Your order is dispatched from our warehouse in Sweden using the courier selected at checkout.
Once your parcel has been dispatched, you will receive a dispatch confirmation email containing tracking details. Depending on the courier, you may also receive updates via text message (SMS) or through the courier's app.
The warehouse picks and prepares your items.
You receive a dispatch confirmation and tracking link.
Follow the instructions from your selected courier.
Delivery costs are clearly displayed at checkout.
We offer free delivery on orders with a total value of at least £60.
For orders below this threshold and for any alternative delivery options, the delivery cost will be clearly displayed before you finalise your purchase.
Available delivery methods, prices, and estimated delivery times are shown at checkout.
Your order is handled ahead of standard orders.
If you choose Priority Fulfilment, your order is given priority in our warehouse and processed ahead of standard orders.
This service speeds up the time it takes for your parcel to leave our warehouse. Actual transit time follows the delivery option you select at checkout.
This service provides faster warehouse processing but does not guarantee delivery on a specific date.
Most parcels arrive on schedule.
However, delays may occur during peak periods, promotions, bank holidays, severe weather conditions, or other events beyond our control affecting the courier.
If your tracking information has not updated for several working days or your parcel is significantly delayed, please contact customer support. We will help you investigate the shipment.
Please double-check your details before placing an order.
You are responsible for ensuring that your name, street address, postcode, phone number, and other delivery details are correct when placing your order.
Contact us as soon as possible if you spot an error. We will try to assist before the parcel is dispatched, but we cannot guarantee that information can be changed once warehouse processing has begun.
Documented additional costs resulting from incorrect or incomplete information may be charged to the customer.
Collect your parcel within the courier's time limit.
Holding periods vary depending on the delivery method and are set by the courier. If the parcel is not collected within this window, it may be returned to us.
An uncollected parcel is not automatically considered an exercise of your right of cancellation. You must also notify us explicitly if you wish to cancel your purchase.
For uncollected shipments, we reserve the right to deduct or charge compensation for documented costs related to outbound delivery, return freight, and necessary administrative handling, to the extent permitted by applicable law.
Contact us and we will guide you further.
If the parcel is damaged
Save all outer packaging, take clear photos of the parcel and item, and contact us as soon as possible. Please include your order number so we can assist you faster.
If tracking shows "Delivered"
First, check the safe place, letterbox, and any messages from the courier. Ask other members of your household or neighbours if relevant.
If you still cannot locate the parcel, contact us and we will investigate the matter with the courier.
Need help with a delivery?
Contact customer support and provide your order number. This allows us to locate your order and assist you faster.
